The transformation of public services is a continuous journey that involves many critical success factors that goes beyond technology.

Part 3 in this series on an ICT-led government response to the pandemic focuses on the tech & people strategies required for governments to digitalize. [Video]

Part 2: The critical steps governments need to take for successful digital transformation & thus lead an effective response to the pandemic.

The first in a three-part blog posts explaining why governments no longer have a choice about digital transformation – they need to go digital and the time to act is now.